Cancellation Policy

This policy applies to all services offered by REPS Movement, including exercise physiology, remedial massage, and mat Pilates. 

Notice Periods: 

Onsite Appointments: We require a minimum of 24 hours notice to cancel an onsite appointment without penalty. 

Mobile Appointments with Travel: For appointments requiring travel by the practitioner, a minimum of 48 hours notice is required to cancel without penalty. 

Cancellation Methods: 

You can conveniently cancel your appointment by: 

Calling: Please call the branch directly at 9319 8355 (Willagee) or 6258 5822 (Canning Vale). 

Emailing: Send an email to info@repsmovement.com.au  

Important Note: Regardless of the chosen method, please ensure your cancellation includes your full name, appointment details, and contact information for swift processing. 

Late Cancellations and Missed Appointments: 

Appointments cancelled after the specified notice period or missed entirely will be subject to a full service fee. 

We understand unforeseen circumstances can arise. In such cases (e.g., emergencies, sudden illness), please contact us as soon as possible to discuss the situation. 

While we will consider each situation on a case-by-case basis, we cannot guarantee the waiving of fees or rescheduling of appointments. 

Rescheduling Policy: 

We encourage you to reschedule appointments in advance to avoid cancellation fees.  Rescheduling within 24 hours of an onsite appointment or 48 hours of a mobile appointment may still incur a cancellation fee. 

By booking an appointment with REPS Movement, you acknowledge and agree to the terms and conditions outlined in this cancellation policy. 

We appreciate your understanding and cooperation. If you have any questions or need further clarification, please do not hesitate to contact us. We look forward to serving you!